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Trust and safety – the most important tech job you’ve never heard of

Trust and safety teams at tech firms are all too easy to overlook, but the rise of propaganda and online harassment makes them vitally important, says Annalee Newitz

By Annalee Newitz

22 November 2023

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RECENTLY I was at a conference full of tech nerds and policy wonks, when I saw an old colleague wearing a T-shirt emblazoned with a unicorn and a dinosaur. A banner beneath the two beasts read “Trust & Safety”, as if these basic values were mythological and extinct. It was the kind of cute-but-bitter meme that only makes sense if you are deeply enmeshed in one of the tech industry’s latest backroom roles: an amalgamation of security, privacy and user experience design, all crammed into one job called trust and safety.

Though people in tech companies have been doing trust and…

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